Payment + Delivery:

What payment methods do you accept? 

We accept the following payment methods: Visa, Mastercard and American Express debit and credit cards. At this moment we do not accept Paypal.

What currency price in?

All prices listed are in Great British Pounds (GBP).

What delivery methods do you use?

Shipping is available and tracked via Royal Mail and DPD, but are subject to change based on what country you're located in.

Where do your products ship from?

Products ship from England, United Kingdom. I design everything out of London, United Kingdom.

Will I pay additional customs or import fees?

If you are outside of the United Kingdom, you may be subject to customs or import fees. We cannot predict these fees, as they are entirely up to the customs agents in your country. Gracie Print Co is not responsible for these fees, and cannot refund them under any circumstance.

How long until my order ships?

All of our products are made to order, usually within 4-8 business days. Working days are Monday-Friday, 9-5pm and do not include UK holidays.

Shipping, Returns, and Cancellations?

Please see full details on the Shipping and Returns page.

Love Letter Blankets:

Can I use a letter that's already written?

Yes, must be written in bold, black writing and clear photograph of the letter thats already written.

There's a spelling mistake on my blanket! What now?

If the error was made by Gracie Print Co, just contact us at Grace@gracieprintco.com and we'll send out a replacement for you at no cost to you.

If the error was made on your side, we can send you a replacement at a greatly reduced price of shipping + partial materials cost. Within the United Kingdom, this is £70. Shipping prices outside the United Kingdom vary greatly, so please contact us for an estimate.

Can I use non-Western characters? Arabic, Mandarin, etc?

Yes! Just write your letter in any language on the template provided when ordering. For detailed characters, please make sure to write large and clear.

Are the letters printed, embroidered, or woven into the blanket?

Your letter is printed directly into the blanket as it's being made. In the future, we will offer woven blankets. 

What size should I order?

Small - 70x70cm (28x28”): A good size for a baby 

Medium 60x100cm (26x40"):  A good size for child

Large 100x150cm (40x60"): most popular size to put on a sofa or couch

Giant 150x240cm (59x94"): the size of a queen-size bed. Great if two adults want to snuggle up under the blanket to watch a movie etc.

Can I fit more than 400 characters?

We can sometimes fit up to 500 characters on the larger sizes of blankets. Please  email Grace@Gracieprintco.com with your desired text and we'll see what's possible!

Other:

How should I wash my blanket?

Wash at 30* and no more than 800 RPM spin cycle and dry flat.

I received my order, and there's something wrong. What do I do?

Send us a description and photo of the problem within 7 days of receiving it, and we will replace the item for you. Please note that because computer monitors are all different, minor colour discrepancies can occur that I cannot be responsible for. Please see full details on the Shipping & Returns page.

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